Ingrid Lopez-Bradford

Enterprise Operations Knowledge Management Leader @The Cigna Group

Phoenix, AZ, US

EMAILS

[email protected]

MOBILE NUMBERS

+16•••••••46

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WORK HISTORY

Oct 2019 — Present

Enterprise Operations Knowledge Management Leader @The Cigna Group

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EDUCATION

N/A

Indiana University Bloomington

BS, Education

SKILLS

TrainingInstructional DesignLeadershipTraining & DevelopmentInstructor-Led TrainingKnowledge ManagementTraining DeliveryProject ManagementIT Service ManagementCurriculum DevelopmentCurriculum DesignNeeds AnalysisTeam LeadershipTeam BuildingCall CentersTrainersItilBlended LearningHuman ResourcesLearning Management SystemsVirtual LearningVirtual TrainingSharepointIndesignVirtual TeamsAdobe Creative SuiteTechnical SupportHdiTrain the Trainer CertificationAdobe Elearning SuiteDesktop PublishingDigital PrintingSoftware DocumentationComputer Software TrainingData CenterHelp Desk SupportHelp Desk InstituteRecruitingService DeliveryManagement

ABOUT INGRID LOPEZ-BRADFORD

A life long learner passionate about helping others connect to knowledge when they need it. Over 20 years of experience as a Knowledge Management and Learning & Development Leader, primarily focusing in Business Process Optimization (BPO) within IT Service Management and Contact Center Service & Support industries. I am excited to bring that expertise to the Enterprise Knowledge Management Service Operations team at Cigna/Evernorth. Demonstrated competence in a variety of skills including: knowledge strategist generative AI learning and development business process optimization leadership, performance coaching, and mentoring continuous performance improvements product and project management content management curriculum development instructional design eLearning design certification training psychometric analysis and testing development

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