Ingrid Betts
SVP, Operations Strategy & Business Performance @Access Healthcare
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WORK HISTORY
SVP, Operations Strategy & Business Performance @Access Healthcare
Dallas-Fort Worth, TX, US
As a transformational executive, I orchestrate enterprise-wide strategies to scale operations & maximize performance. I align cross-functional teams to drive clarity, operational rigor, & measurable outcomes that empower client success & fuel sustainable growth.Strategic Leadership- Orchestrate operations strategy to achieve mission-critical goals, aligning resources for maximum impact- Build a collaborative, innovation-driven culture to enhance scalability & efficiency- Partner with cross-functional leaders to streamline processes & amplify client experience.Performance Optimization- Leverage data-driven insights to evaluate performance, establishing KPIs & SLAs for accountability- Design governance tools to communicate strategic priorities to leadership with clarity.Operational Excellence- Direct policies & initiatives to ensure sustainable growth & compliance with industry standards- Optimize budgets & resources to minimize risk and deliver operational supremacy.
EDUCATION
Buffalo State University
BS, Mathematics & Business
SKILLS
ABOUT INGRID BETTS
I thrive in transforming mid-sized companies that have outgrown their operational foundations, turning chaos into structured, scalable systems that drive sustainable growth. As an executive operator, I excel at arranging complex variables, people, processes, & resources, into configurations that maximize productivity & profitability. My leadership is defined by strategic clarity, relentless execution, & a people-first approach that builds high-performing teams & lasting partnerships.With 20+ years of experience across healthcare, tech, logistics, & utilities, I’ve led global transformations that deliver measurable results:$6.4M in revenue growth,$10M+ in annual cost savings, & margins improved from -37% to +13.6%. I’ve built & led teams of 1,500+ with 95%+ engagement (far exceeding 74.9% company averages) & created vendor management programs overseeing 160+ partners, aligning $50M+ in spend with IAOP standards. Whether executing PE-backed growth strategies or building functions from scratch, I deliver with speed, structure, & strategic intent.My strength lies in forging genuine connections, inspiring excellence, & driving results. I instinctively align diverse talents to shared goals, fostering collaboration & amplifying team potential. I’m hands-on, solutions-oriented, & unafraid to take charge, ensuring clarity & momentum in every initiative. By leveraging AI, automation, & scalable KPI/SLA frameworks, I empower organizations to make smarter decisions & achieve operational supremacy.Core Competencies & HighlightsEnterprise Growth & Strategy• 10–34% revenue growth through dynamic transformation strategies• Global BPO, P2P, & vendor programs delivering cost savings & scale• Trusted orchestrator for C-suites, PE sponsors, & growth-stage teamsOperational & Financial Performance• $4M+ OPEX reduction while tripling workforce (165 → 450 FTEs)• Rescued multimillion-dollar accounts, restoring service & retention• Led back-office redesigns, boosting margins & operational rigorTechnology & Enablement• Deployed AI-driven analytics & Coupa P2P for enhanced decision-making• Designed governance dashboards for real-time performance accountability• Streamlined processes to eliminate inefficiencies & accelerate valueSpecialtiesEnterprise Transformation • Operational Scale • Business Process Optimization • BPO/Vendor Management • Leadership Development • KPI & SLA Design • Turnaround Strategy • Post-Merger Integration • Organizational Design • Tech-Enabled Efficiency • Culture Building • Cross-Functional Alignment • Customer Experience
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