Ingrid Tugwell

About Ingrid Tugwell

Serial entrepreneur with 30+ years of experience spanning servant leadership, customer service, strategic planning, business development, and high-impact communication. I am passionate about partnering with organizations to strengthen professional culture as a catalyst for sustainable growth and measurable results.I am a highly adaptable business leader with deep, hands-on experience across strategy, operations, revenue, finance, people leadership, and execution. I’m trusted to quickly assess what’s needed, take ownership, and deliver - whether supporting early-stage startups, scaling growth organizations, navigating turnarounds, or preparing for exit.At the core of my approach is a belief that understanding social relationships within organizations drives employee satisfaction, which in turn fuels productivity, performance, and long-term success. When people thrive, organizations do too.

Experience

1. Senior Director, Client Success

   EverTrue

   Jan 2026 — Present

Education

• University of Northern Colorado

  Studied Psychology

Skills

• Driving New Business
• Collaborative Problem Solving
• Change Management
• Organizational Development
• Knowledge Transfer
• Customer Retention
• Customer Service
• Research
• Coaching Staff
• Training
• New Business Development
• Human Resources
• Hiring Practices
• Personal Development Plans
• Military Training
• Organizational Effectiveness
• Professional Development Seminars
• Workshop Facilitation
• Knowledge Management
• Technical Writing
• Management Consulting
• Program Management
• Strategic Planning
• Organizational Behavior
• Coaching
• Management
• Team Building
• Budgets
• Negotiation
• Youth Development
• Manufacturing
• Personal Development
• Quality Assurance
• Motivational Speaking
• Access
• Leadership
• Business Intelligence
• Job Coaching
• Strategy
• Risk Management