Ingrid Schafrick Crafford
Founder Partner @Square Knot Partners
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WORK HISTORY
Founder Partner @Square Knot Partners
Atlanta, GA, US
I help asset-intensive businesses, especially in intermodal, rail, transportation, logistics, and manufacturing—fix what\'s broken and scale what works.Core Services:Operations & Performance• Diagnose operational inefficiencies and implement high-impact improvements• Conduct process assessments to eliminate bottlenecks and increase throughput• Drive cost reductions while maintaining or improving service levels• Build cross-functional discipline and accountabilityAsset & Technology Strategy• Develop asset strategies aligned with growth, performance, and capital efficiency• Define and execute technology roadmaps that deliver ROI, not shelfware• Optimize supply chain networks to reduce costs and improve delivery performance• Lead fleet modernization and equipment lifecycle managementGrowth & Risk Management• Evaluate expansion opportunities with rigorous risk and financial analysis• Lead strategic planning for scalable, sustainable growth• Apply proactive risk management to strengthen operational resilience• Support M&A integration and portfolio company value creation
EDUCATION
Lehigh University
Bachelor of Science (BS)
Lehigh University
Master of Science (MS)
ABOUT INGRID SCHAFRICK CRAFFORD
I fix broken operations in asset-intensive businesses.Over 20 years at Norfolk Southern, I led operations, technology, and asset management across large complex systems, managing 450 people,$400M+ in operating and capital budgets, and more than critical assets.What I delivered:• $20M (8%) in annual expense reductions while maintaining service• $175M terminal operating system that automated load planning and optimized yard operations• $30M crane stacking project that doubled terminal throughput to units• $59M in misallocated maintenance costs identified and reallocated to improve profitability• 50% reduction in claim submissions and $11.6M in annual damage reductions• Fleet modernization: GPS/TPMS across assets, hybrid equipment conversions, U.S. Patent for predictive maintenance telemetryMy approach: I build discipline, deploy technology that works, and create accountability where it\'s been missing. I use data to make decisions, not to justify ones already made. I build teams that perform.Now: Through Square Knot Partners, I provide fractional and interim operational leadership, consulting, and advisory services to private equity portfolio companies and mid-market businesses, advising executives on operations, supply chain, assets, and technology.I serve: Transportation, logistics, manufacturing, distribution, any asset-intensive business where operations drive the bottom line.Credentials: Licensed Professional Engineer (GA)| Six Sigma Black Belt | U.S. Patent Holder | Former IANA Vice Chair (Maintenance & Operations Committees)Looking for: My next operational leadership role with an organization serious about transformation, not just talking about it. If you need someone who can turn complexity and chaos into performance through discipline, data, and execution, let\'s talk.
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