Ingrid Roxas

Director, Member Services & Engagement @Mosaic Primary Care Network

Calgary, AB, CA

Lead enterprise-wide transformation for a network supporting 500+ medical professionals and 300+ community organizations—delivering patient-first care and operational results that set a new standard.Built and scaled high-performing, cross-functional teams across operations, analytics, finance, HR, and clinical. Fostered a culture where innovation, accountability, and results aren’t just goals—they’re how we work.Held P&L accountability and managed multi-million-dollar budgets for sustainable growth. Architected governance transformation and regulatory strategy, aligning all functions with compliance and best practices.Partnered with medical and executive leadership teams to align strategy and measurable outcomes. Negotiated strategic partnerships and managed complex agreements across sectors.Elevated stakeholder engagement by 75%+, forging strategic partnerships and cross-sector collaboration. Championed operational excellence, digital transformation, and change management—driving 80%+ efficiency gains and consistently exceeding 95%+ service benchmarks.Identified and mobilized over $80M in unrealized value, unlocking new opportunities for enterprise value creation. Established a long-range planning and forecasting portfolio, enabling predictive analytics and scalable, future-ready operations.Developed service delivery standards and journey mapping, achieving a 20%+ boost in stakeholder satisfaction and a measurable lift in patient experience.Directed leadership restructuring to increase collaboration and accountability, positioning the organization for success through sector transformation and provincial realignment.I operate at the intersection of business strategy, innovation, law, technology, and operational excellence—delivering sustainable results in highly regulated environments. My philosophy: adapt quickly, use multiple leadership styles, focus on outcomes beyond results, and build trust through accountability, flexibility, and candor.

Wharton Executive Education

Business Communications

University of Phoenix

Master of Business Administration - MBA

Harvard University

Justice

University of Toronto Faculty of Law

Masters (LL.M), Innovation, Law, and Technology