Ingrid McDonald

WORK HISTORY

EDUCATION

SKILLS

ABOUT INGRID MCDONALD

A customer focused leader who consistently demonstrates a strong work ethic and the ability to build lasting client relationships. Experienced with consistently delivering growth in market share, revenue and profitability. Adept at communicating effectively with customers and staff as well as use exceptional organization and planning skills to manage different responsibilities and projects. An enthusiastic self-starter with a drive for success. Challenges are opportunities for personal growth. Areas of focus and experience are: LEADERSHIP - Recognized for developing a powerful and motivated team with professional strategy skills, business acumen, solid CRM focus, and superior organizational abilities SALES & MARKETING - By providing a superior customer experience delivered enormous growth versus the market growth - Successful with establishing and rolling out effective sales strategies ensuring sales team has clear vision and direction to support company goals and quick conversion with new product launches - Successfully contributed to building customer loyalty by implementing Business Solutions program which included developing marketing plans and business planning TRAINING - Experienced presenter on different topics such as product, services and company value proposition in a fun and engaging manner CUSTOMER ENGAGEMENT/SERVICE - Critical thinker to help solve difficult customer issues in a consistent positive manner - Empowered a passionate team to effectively solve customer needs by investigating the situation tactfully, taking the time to listen to the customer and gathering facts - Collaborated with customer service team to help support sales initiatives