Ingrid Ho
Mobile Digital Product Lead @HSBC
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WORK HISTORY
Mobile Digital Product Lead @HSBC
London, GB
BAU Product Lead of HSBC UK Business Banking Mobile appLeading the BAU and roadmap, I spearhead the development and enhancement of the HSBC Business Banking app. My role involves collaborating with cross-functional teams and external vendors to launch key features, driving significant increases in mobile adoption, customer satisfaction, and engagement. With a data-driven approach, I craft and execute product strategies that not only meet but exceed user needs and market demands, consistently pushing the boundaries of customer experience in digital banking.
EDUCATION
University of Kent
Bachelor of Arts (B.A.), English Literature and Theater Studies
ABOUT INGRID HO
A highly motivated, creative and dynamic individual with experience in product, customer and risk functions. Experienced in product management, business development and driving growth in digital propositions and digital transformation programs. Passionate about digital, crypto and creating superior customer experience in the context of the changing landscape in the financial services industry.
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