Ingrid Gumbs-Diaz
Director of Resources and Strategic Partnerships @Quantem Food Safety Laboratories
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WORK HISTORY
Director of Resources and Strategic Partnerships @Quantem Food Safety Laboratories
Developed and implemented new marketing campaigns, growing the Food Safety Department by 40% over the last two years.• Onboarded clients and food safety third-party testing initiatives by selling our program, created bids, PNLs, and proposals in conjunction with the Microbiology department to ensure successful client transition.• Led various Program implementations and testing platforms, saving overall cost to our operation. Increased revenues by 50% over the previous year.• Met with clients, in-state and out-of-state selling our services Nationwide. Guided new Food Safety microbiological testing clients for successful onboarding. Supported client\'s initiatives to comply with testing, Certificate of Analysis, and regulatory requirements with Costco and other organizations.• Certified in HACCP training, allergens, and Mold investigation.• Designed Budget and Profit analysis quarterly and yearly Food Safety Department Performance.• Lead and collaborated with microbiology lab daily duties to set up client plans and testing strategies.• Direct Liaison between clients and QFSL clients.• Work pricing strategy mirroring “Market price,” excelling in agreement compliance and client loyalty.• Created a collaborative work environment between our sales and technical Microbiology department. By leading this collaboration, both departments grew and ultimately excelled in service and client programs. New programs resulted in client-direct communication, which increased client retention and recent client acquisition.• Worked with the Microbiology and Food Safety Manager, accessing existing testing profiles.• Developed and negotiated Shelf Life study parameters with new and existing clients for their products.• Led the company’s trade show participation and built the company’s name from inception.• Account management, customer relationship management, account negotiation, and excellent sales processes.
EDUCATION
Oklahoma State University
Bachelor's degree, Biochemistry and Molecular Biology
Oklahoma City University
Master of Business Administration (MBA), Finance
ABOUT INGRID GUMBS-DIAZ
Biochemist/Operations/BDM/Food Safety Professional/ Third party laboratory.
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