Inger Dietrich Heller
E-Commerce | Sales Operations | Customer Experience | People Leader
- Role
- Head of E-commerce - B2b and D2c at Miele USA
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Inger Dietrich Heller
With over two decades of experience, I currently lead the E-Commerce strategy for Miele USA, focusing on B2B and D2C channels. My role involves collaborating with C-level executives and global teams to enhance online sales and customer experiences, while driving initiatives that strengthen Miele\'s digital presence. My expertise lies in e-commerce, sales operations, and employee engagement, which I leverage to lead a dedicated team toward achieving profitable growth and operational excellence. My work reflects a commitment to fostering collaboration, delivering customer-focused solutions, and embodying Miele\'s \"Immer Besser\" philosophy.
Experience
Head of E-commerce - B2b and D2c
Jun 2025 — Present
In my role at Miele USA, I spearhead the E-Commerce strategy, focusing on both B2B pure player retail and D2C channels. By collaborating with C-level executives and global colleagues, I drive initiatives that enhance our online sales and customer experience. My leadership of a dedicated team has been pivotal in expanding Miele\'s market footprint and optimizing our digital offerings.
Education
Penn State University
Master’s Degree, Leadership Development
University of South Florida Muma College of Business
Diversity, Equity and Inclusion in the Workplace Certificate
Harvard Business School Online
Certificate in Sustainable Business Strategy
Philadelphia University
Bachelor of Science
Skills
- Web Content
- Customer Experience
- Creative Direction
- Marketing Management
- Forecasting
- Leadership Development
- Professional Writing
- Staff Development
- Youth Leadership
- Product Development
- Account Management
- Collaborative Problem Solving
- Public Relations
- Project Management
- Copywriting
- Social Media Marketing
- Google Analytics
- Brand Management
- Cross-Functional Team Leadership
- Advertising
- Marketing Strategy
- License Management
- Sales Operations
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