Inga Bartels
Emea Client Service Ambassador @Saint Laurent
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WORK HISTORY
Emea Client Service Ambassador @Saint Laurent
Paris, FR
Fashion division, with a focus on Northern Europe.• Leading AI development and integration within Client Services, with a focus on Salesforce optimization• Delivering personalized, high-quality support across E-Business, Retail, Franchise, and Wholesale channels• Managing customer insights and feedback with internal teams to enhance the client experience• Tracking and optimizing KPIs to drive performance and process efficiency• Coordinating clienteling campaigns to strengthen engagement and foster loyalty• Leading VIC projects aimed at enhancing the experience of top-tier clients• Supporting sales management initiatives to drive performance and revenue growth
EDUCATION
Hochschule Osnabrück
Bachelor of Arts - BA, International Management
TBS Education
Master's degree, Fashion & Luxury Marketing
ABOUT INGA BARTELS
Welcome to my LinkedIn! I am a creative fashion and luxury marketing master graduate with over 3 years of marketing experience. I am motivated to develop extensive brand concepts in the luxury segment and contribute to innovative projects in order to optimize all phygital touchpoints and make all brand values tangible for the diverse customer. It is all about creating extraordinary experiences and finally lasting memories that are filled with emotions - always integrating key areas like sustainability and advanced technologies. Through my specialized MSc at the Toulouse Business School in Barcelona, I was able to consolidate and expand my knowledge and skills in the fashion and luxury industry with a focus on the Chinese, European and American market. Parallel to my master’s degree, I did a 6-month internship in brand management at an experiential marketing agency for clients in the automotive ultra-luxury segment. Afterwards, I worked as a retail management intern at CHANEL, where I specifically gained valuable insights into the luxury fragrance and beauty segment. Currently, I am working in a permanent position as EMEA Client Service Ambassador at SAINT LAURENT\'s Paris headquarters, where I have the opportunity to discover the world of fashion as part of an international team. The new role allows me to further evolve in the areas of customer engagement and customer loyalty to finally deepen my expertise in luxury top-customer loyalty programs.
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