Inessa Gelman
Customer Experience | Voice of the Customer | Change Management | Process Optimization
- Role
- Voice of the Customer Research Leader at Kimberly-Clark
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Inessa Gelman
Customer Experience (CX) Executive focused on revenue growth through effective management of global customer satisfaction strategy, voice of the customer (VOC) feedback and analytics, and loyalty and retention programs across channels and throughout customer lifecycle.
Experience
Voice of the Customer Research Leader
Mar 2021 — Present · New York, NY, US
Education
NYU Stern School of Business
MBA, Finance & Operations
Rutgers University
BS, Molecular Biology and Biochemistry / Computer Science
Skills
- Operations Management
- Crm
- Vendor Management
- Sales
- Small Business Management
- Customer Satisfaction Research
- Marketing
- Business Intelligence
- Customer Loyalty Measurement
- Decision-Making
- Change Management
- Program Management
- Voice of the Customer
- Customer Loyalty Management
- Risk Management
- Customer Experience Analysis
- Customer Loyalty
- Project Management
- Marketing Communications
- Customer Experience Management
- Enterprise Marketing
- Business Process Improvement
- Project Portfolio Management
- Process Improvement
- Communication
- Management
- Survey Design
- Business Analytics
- Strategic Planning
- Customer Satisfaction
- Product Management
- Analytics
- Business Strategy
- Business Transformation
- Strategy
- Sales Operations
- Customer Service
- Surveying
- Voice of the Customer Analysis
- Process Engineering
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