Inès Brasset

Lead Customer Operations @Pelico

Paris, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Lead Customer Operations @Pelico

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Paris, FR

Oversee the onboarding process for new customers- Build & maintain strong relationships with key stakeholders in client organizations- Drive customer retention- Foster a customer-centric culture and promote advocacy among customers- Monitor and measure customer satisfaction levels

EDUCATION

2012 — 2013

Imperial College London

MSc Management

2004 — 2007

Lycée Louis le Grand (Paris 5ème)

Baccalauréat S (Scientific), Mathematics

2010 — 2014

Centrale Lyon

Master of Engineering (MEng)

SKILLS

Product SpecificationOnline Payment SolutionsInternational Project ManagementCommunication SkillsCreativity SkillsNfcMobile Web DesignProduct InnovationSales PresentationsCloud-BasedTokenizationMobile ApplicationsLoyalty ProgramsCustomer ExperienceDesign & Oral Presentation SkillsE-CommerceMobile PaymentsBenchmarkingTechnical WritingDigital Product DevelopmentLogical & SynthesizedReporting & AnalysisContactless PaymentsMulticulturalProject ManagementTeamworkMicrosoft Office

ABOUT INÈS BRASSET

Passionate about operational subjects, with +11 years of experience in process optimization, strategic goal achievement, software deployment and team alignment in international markets. Effective at expanding business operations and product offerings while ensuring compliance and maintaining high standards of quality.

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