Inés Alonso Costa
Customer Success Manager @ Xactly Corp
- Role
- Customer Success Manager at Xactly Corp
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Inés Alonso Costa
With over seven years of professional experience, I currently work as a Customer Success Manager at Xactly Corp. My primary focus is on building strong relationships with key stakeholders, guiding them through onboarding and optimization of Xactly’s SaaS solutions, and driving long-term customer success. I am dedicated to ensuring customers achieve measurable outcomes by aligning our solutions with their business goals. At Xactly, I collaborate with cross-functional teams to proactively address customer concerns and foster product adoption. Leveraging my expertise in Xactly Products, I support organizations in mitigating risks, enhancing retention, and maximizing the value of their investment. My mission is to champion customer-centric strategies that empower businesses to succeed through tailored solutions and ongoing support.
Experience
Customer Success Manager
Apr 2025 — Present
As a Technical Customer Success Manager, I leverage 6+ years of Xactly expertise to drive deep product adoption and long-term revenue retention. I specialize in \"Success Engineering,\" bridging the gap between implementation and go-live by ensuring technical configurations align with long-term business goals-Revenue Performance: Managed a $8,783,937 ARR book of business, achieving an elite 99.75% Net Retention Rate (NRR) and 89.1% Gross Retention Rate (GRR) in FY26-Technical Implementation Oversight: Currently the only CSM capable of auditing Functional Requirements Documents (FRDs) and guiding clients through complex UAT and Go-Live processes to prevent technical debt-Regional Authority: Serve as the sole Spanish-speaking CSM, managing key accounts and localizing Xactly University content to ensure 100% technical proficiency for the LATAM market-Adoption-Led Growth: Conducted 40+ live product walkthroughs (AI, Analytics, Incent, Payment Approvals), replacing static slides with personalized demos that measurably increased feature utilization-Cross-Functional Bridge: Act as a vital link between customers and internal Product/Engineering teams, translating technical client feedback into actionable product improvements-Awards: FY25 Q3 Customer Success MVP
Education
University of Oklahoma
Economics with Business Administration, Economics
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