Ines Waltar
Customer Success Executive at EverAfter
- Role
- Customer Success Executive at Everafter Ai
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Executive
Jan 2024 — Present
As a Customer Success Executive at EverAfter, I work alongside a team of dedicated and innovative customer success managers to help our clients implement and fully leverage our platform.EverAfter is a SaaS solution that enables companies to create personalized and engaging customer portals, boosting retention, loyalty, and advocacy. My focus is to ensure that clients achieve their goals and unlock the full potential of our product.Key responsibilities include- Developing and implementing customer success strategies tailored to various segments and industries- Supporting our clients and their CSMs through the onboarding, adoption, retention, expansion, and renewal processes- Assisting clients in monitoring and analyzing customer health metrics, feedback, and satisfaction- Addressing and resolving customer issues and escalations promptly and effectively
Education
Rutgers University
Bachelor of Science - BS, Management Information System
2010 — 2013
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