Indu Verma
Deputy General Manager at HCL Tech
- Role
- Deputy General Manager at HCLTech
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Indu Verma
Service Delivery Leader at a Large Global Account, excelling with operational excellence & strong people connect capabilities. Having more than a decade of experience in IT Technical Support & Remote Infrastructure Management, specialized in implementing ITSM methodologies, Stakeholder management, Transitions, Transformations, Digital Workplace (EUC), Tools & Automation, Integrated Command Center, SIAM. Recipient of Long Service & Diversity Leadership Award.
Experience
Deputy General Manager
Feb 2021 — Present · Noida, IN
Role: Integrated CFS Service Delivery LeaderThe Epic turnaround Journey • Leading Integrated Cross Functional Portfolio for an ISD Account • Led Transition Journey of ITSM Process, Tools, Job Scheduling & Integrated Command Center for Infrastructure & Application Support followed by Offshore Steady State Management.• Digital Transformation: Implemented Smart IVR, Workblaze and Live Station to enhance user Experience. Healing Station and Kaleidoscope - WIP• Tools Transformation (In-progress): Moogsoft, MyXalytics & iAutomate Go Live is Planned in Jan 2022.• Automation: 28% of Workload automated out of 150 identified tasks.• Build pipeline to implement Application Synthetic Monitoring Tools for Application Performance• Alliance: Repositioned ServiceNow License Sale to HCL as Gold Partner • Business Process: Converted insights to develop business strategies. E.g, Process Redesign and development to support business workstream model. • VMO: Service Level Implementation & management. Contract Compliance through D&O Management Tool of Customer• Strategic Leadership, managing initiatives, compliance, Analytics to nurture overall Account Health (Infra + Apps)
Education
DOEACC Society, New Delhi
A Level
1999 — 2002
ITIL Intermediate, ISO 20000
ITIL Intermediate and ISO 20000
2016
JLJ Academy, Faridabad
B Level, Computers
2002 — 2004
Sikkim Manipal University
Master of Business Administration (M.B.A.), Operations
2012
Garhwal University
Bachelor’s Degree, Zoology/Animal Biology
1996 — 1999
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.