Indu Raghavan

Customer Service & Operations Associate @Aqua-Tots Swim School

Old Bridge, NJ, US

Manage a high volume of customer phone calls weekly, assisting with schedule changes, class information, and client concerns. Use Pike13 to manage client accounts, update class schedules, and process enrollments and payments. Conduct outbound outreach via BrandBot, calling leads to share information about Aqua-Tots programs and encourage sign-ups. Assist with marketing and retention efforts by discussing promotions and membership options with new clients. Received recognition in 15+ Google reviews for outstanding customer service, friendliness, and professionalism.