Indro Neri
Customer Success Manager @Xpn
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Xpn
Florence, IT
Customer Success and Relationship Management – Serve as the main point of contact for assigned customers, building strong relationships and understanding their business goals. Guide new customers through onboarding and implementation, ensuring a smooth transition to XPN’s platform. Proactively engage to help them maximize value and develop tailored success plans aligned with their objectives.Analytics Support – Help customers leverage XPN’s analytics tools to gain insights and make data-driven decisions. Provide training on analytics features, support data interpretation, and collaborate on key metric analysis to offer actionable recommendations that drive performance improvement.Customer Advocacy and Feedback – Represent the customer’s perspective by collecting and sharing feedback on their experience. Communicate insights to the product team to guide new features and enhancements, ensuring that product development aligns with real customer needs while balancing company priorities.Retention and Growth – Track customer health metrics such as engagement and usage to identify churn risks or upsell opportunities. Partner with sales to expand existing accounts and conduct regular business reviews to assess performance, gather input, and align on future plans.Cross-functional Collaboration and Experience Enhancement – Collaborate with marketing on success stories, with technical teams on issue resolution, and with product teams on feature updates. Continuously improve the customer experience by identifying pain points, promoting best practices, and delivering a consistent, value-driven partnership.
EDUCATION
Liceo classico Michelangelo
High School Diploma, Italian Language and Literature
SKILLS
ABOUT INDRO NERI
I am a results-driven professional with a strong foundation in knowledge management, bringing extensive expertise in the online advertising industry. Throughout my career at leading global companies such as Microsoft, MSN, and Amazon, I have excelled in diverse roles, including account management, technical writing, instructional design, project and program management, and team leadership. My adaptability and proactive approach have consistently delivered value by optimizing processes, fostering innovation, and supporting international market expansion.I thrive in dynamic environments, leveraging a passion for organizing, documenting, and sharing knowledge to empower teams and enhance efficiency. My ability to rapidly acquire and apply new skills has been instrumental in navigating complex challenges and driving impactful outcomes.Key Strengths- Strategic knowledge management and documentation - Outstanding customer focus and support - Effective training development and delivery - Strong analytical and troubleshooting capabilities - Exceptional written and verbal communication - Expertise in editing, publishing, and design Experience Highlights- Comprehensive background in online advertising and publishing - Proven track record in project and program management - Extensive experience in content productionAs a published author and seasoned contributor to international media outlets, I bring a unique perspective to communication. Fluent in Italian and English, I enjoy collaborating with diverse teams and engaging with global audiences. Whether creating impactful knowledge resources, or driving operational excellence, I am committed to delivering meaningful contributions that align with organizational goals and values.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.