Indranil Bhattacharya

About Indranil Bhattacharya

Seasoned IT Project & Delivery Manager | Driving Large-Scale Transformation & Global Service Excellence With 15+ years of experience in Project/Program Management, IT Operations, and Service Delivery, I specialize in leading complex, multi-million-dollar initiatives that deliver measurable business outcomes. I’ve successfully managed portfolios across industries including Financial Services, FMCG, eLearning, and Technology, with a consistent record of improving efficiency, reducing costs, and increasing client satisfaction.At Capgemini, I currently lead a 40-member global delivery team in the Marketing & Communications domain, where I drove a 30% YoY revenue growth in 2023 (EUR 1.4M portfolio) through optimized resource allocation, Agile adoption, and proactive stakeholder management. My leadership approach blends Agile, Scrum, and Waterfall methodologies to deliver results—on time and within budget.Over my career, I have- Managed 150+ overseas accounts, improving delivery efficiency and client retention- Owned P&L responsibilities across portfolios, delivering sustained cost savings and margin growth- Transformed project governance models, improving SLA adherence by 25%+ and reducing escalations- Successfully implemented CRM, ERP, and Partner Management solutions, improving client productivity by 20–30%.Certified in PMP®, PMI-ACP®, CSM®, PRINCE2® Practitioner, and ITIL V3, I bring both the technical and strategic leadership needed to scale delivery operations globally. Beyond execution, I’m passionate about building high-performing teams, coaching future leaders, and driving digital transformation initiatives that align IT services with business growth.Let’s connect if you’re looking for a results-driven leader to transform IT operations, scale delivery excellence, and drive sustainable growth across global portfolios.

Experience

1. Project Manager - Marketing & Communications

   Capgemini

   Jun 2022 — Present · Kolkata, IN

   Drove end-to-end service delivery across the IT Marketing & Communications portfolio, leading 40+ cross-functional resources and achieving a 22% YoY revenue increase (EUR 1.2M in 2023 and EUR 1.5M in 2024) through optimized delivery models and Agile adoption- Implemented FinOps governance frameworks for budgeting, forecasting, and cost optimization, reducing project cost variance by 15% while improving financial transparency for senior leadership and client stakeholders- Strengthened client engagement and governance, acting as the strategic liaison for 150+ overseas accounts, achieving 95% client satisfaction scores and reducing escalations by 25% through proactive risk and issue management- Redesigned delivery governance and communication models, standardizing reporting and performance reviews across teams, which improved SLA compliance by 20% and accelerated project turnaround times.

Education

• The ICFAI University, Tripura

  PGDBM, Business Administration and Management, General

  2012 — 2012

• The Scottish Church Collegiate School

  Secondary Education, General

  1987 — 1998

• Indira Gandhi National Open University

  ADCA, Computer Application

  2005 — 2006

• Indira Gandhi National Open University

  MCA, Computer Application

  2005 — 2007

• Indira Gandhi National Open University

  BCA, Computer Application

  2001 — 2004

Skills

• Team Management
• Operating Budgets
• Web Development
• SEO
• Business Analysis
• Global Delivery
• Software Development Life Cycle (Sdlc)
• Business Process
• Strategy
• E-Commerce
• Outsourcing
• Emotional Intelligence
• Project Delivery
• Web Application Design
• Resource Allocation
• Mobile Applications
• Management
• Business Development
• Business Intelligence
• Project Portfolio Management
• Customer Relationship Management (Crm)
• Business Process Improvement
• IT Service Management
• Account Management
• Software Consulting
• Analytics
• Business Strategy
• Resource Management
• Requirements Analysis
• Jquery
• Cloud Computing
• Strategic Planning
• Project Management
• Customer Service
• Consulting
• Wordpress
• Offshore Project Management
• Sdlc
• Talent Acquisition
• Enterprise Software