Indranil Halder
Catalog Lead (Operation Specialist, IN MFN) @ Amazon II SIBM Benagluru_MBA_Business Analytics’24
- Role
- Operational Specialist at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Indranil Halder
I drive operational scale by turning data, seller insights, and logistics programs into…
Experience
Operational Specialist
Aug 2024 — Present · Bengaluru, IN
Working in the Amazon IN MFN (Merchant Fulfilled Network) team, directly managing seller performance to improve customer experience and delivery outcomes. Driving KPI monitoring, seller issue resolution, data analysis, reporting automation, and 3P carrier API integrations in collaboration with product, tech, and logistics teams to maintain program thresholds and operational excellence- Monitored operational performance and partnered with cross-functional stakeholders teams to resolve performance gaps and ensure alignment with defined KPIs- Analyzed seller contacts and feedback to identify improvement opportunities and collaborated with product managers to design and implement scalable solutions- Worked with engineering and product teams to integrate 3P carrier tracking systems with Amazon platforms, including API and webhook based live tracking- Collaborated with sellers, seller support, customer service, and sales teams to diagnose and resolve delivery and fulfillment issues impacting customer experience- Built, automated, and analyzed weekly operational performance reports to track metrics, identify root causes, and maintain program thresholds.Achievements- Improved CPU, customer contacts metrics from 14.2%(Mar ’25) to 9.2%(Jan ’26) within 10 months through deep-dive analysis and collaboration with account managers, contributing 25 bps in favor of the annual goal- Integrated 3 MFN carriers and 4 hyperlocal carriers to enable 3-hour delivery, within a span of 8 months improving delivery speed and enhancing overall customer experience.
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