Indrajit Ganguly

About Indrajit Ganguly

Personable technical support professional offering over 11 years of experience resolving account and service concerns for IT, Telecom, Digital product & New age device\'s customers via call, chat and email support. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Experience

1. Ecr Specialist

   Amazon

   Sep 2024 — Present

   Respond promptly and professionally to inquiries from corporate executives, while also resolving escalated customer contacts received through various channels- Communicate effectively and professionally with cross-functional teams, including Customer Service and other departments, to research complaints and provide subject matter expertise- Conduct detailed root cause analyses to identify the drivers of poor customer experiences, and then create \"Peculiar Moments\" to exceed customer expectations- Recognize systemic and quality concerns that contribute to suboptimal customer experiences, and communicate these findings to Customer Service management and other relevant stakeholders- Research, compile, and present Voice of the Customer proposals to improve the overall customer experience- Identify and measure the root causes of customer experience failures, then present your findings and recommendations to the appropriate stakeholders who can address the underlying process or technology issues.

Education

• Indira Gandhi National Open University

  Bachelor's degree