Indrajit Deb
Assistant Manager @Reliance Digital
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WORK HISTORY
Assistant Manager @Reliance Digital
Kolkata, IN
Management (CRM) processes, including customer support, complaint management, and escalation resolution.• Delivered high-quality customer service operations to improve customer satisfaction, retention, and loyalty.• Coordinated with Distribution Centers (DC), Hubs, Service Centers, Brand Teams, IT Teams, and internal stakeholders to ensure smooth operational workflows.• Oversaw after-sales service operations, warranty handling, service turnaround time (TAT), and customer issue resolution.• Planned and executed customer retention strategies, engagement programs, and loyalty initiatives for store. • Executed offline CRM marketing and digital marketing campaigns, including WhatsApp marketing, Facebook marketing for store promotions.• Executed Voice of Customer (VOC) programs and actively drove improvement in Google Ratings and reviews for store.• Prepared MIS reports, CRM analytics, and performance reports for senior management.• Handled employee onboarding, joining formalities, HR coordination, and in-store HR operations.• Conducted training and development programs to enhance staff productivity, service quality, and SOP compliance.• Acted as Cluster CRM Lead for 12 retail stores, managing CRM performance, escalations management, and operational excellence.
EDUCATION
Modern School
Madhyamik Examination, Regular/General High School/Secondary Diploma Program
Uttaranchal University
Master of Business Administration - MBA, Digital Marketing
Taltala High School
Higher Secondary Examination, Commerce
University of Calcutta
Bachelor of Commerce - BCom, Accounting and Finance
ABOUT INDRAJIT DEB
As an Assistant Manager at Reliance Digital Retail Ltd, I leverage my skills in customer relationship management, digital marketing, and team leadership to drive customer satisfaction and retention. I have successfully managed customer service and escalations, coordinated with various stakeholders for smooth operations, and overseen after-sales service and operations. I also execute offline and digital marketing campaigns, including WhatsApp and Facebook marketing, to enhance brand visibility and engagement. Additionally, I handle new employee onboarding and training programs, ensuring a smooth transition and development of store staff. I am currently pursuing an MBA from Uttaranchal University, where I am expanding my knowledge in business administration and strategic management. My goal is to apply my skills and knowledge to contribute to the growth and success of the organization.
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