Indrajeet S.

About Indrajeet S.

Operations and Quality Assurance Leader with 16+ years of expertise Experienced in Driving Operational Excellence: Overseeing operations, HR, training, process compliance, and quality assurance functions with a proven track record of driving operational excellence. Quality Assurance Expertise: Proficient in implementing and ensuring adherence to quality assurance processes and standards to achieve consistent product quality across India regions. Strategic Compliance Management: Adept at ensuring compliance with all quality standards, regulations, and laws governing company products, mitigating risks, and driving continuous improvement initiatives. Proven Leadership and Team Management: Skilled in leading and developing high-performing teams, fostering a customer-focused culture, and driving cross-functional collaboration to achieve quality objectives. BPO Experience:Telecom, DTH, E-commerce, Utility, Banking, Education business, and Digital Marketing across Inbound, Outbound, Chat, Email and Social Media. Certifications: Lean, Six Sigma Green Belt (SSGB), Six Sigma Black Belt (SSBB), QMS 9001, and ISO 27001 certified, with extensive training in ISO standards and quality methodologies.

Experience

1. Head of Quality Assurance

   Wipro

   Feb 2025 — Present · Noida, IN

   I am responsible for spearheading the development, implementation, and management of the organization\'s CMMI Audit and ISO Quality Management System. My role involves organizing and conducting internal and external ISO and CMMI audits to evaluate the effectiveness of the Quality Management System, as well as ensuring adherence to ISO standards across all departments. I thrive in dynamic environments, embracing change and continuously learning to take on new challenges and initiatives that help business teams improve compliance from an audit perspective. Key Responsibilities:• Organizing and conducting internal and external ISO and CMMI audits• Ensuring adherence to ISO standards across all departments• Overseeing internal audits through the CMS Stay Green Annual and Monthly Audit Checklist• Training auditors on the Common Minimum Standards (CMS) practices and conducting online examinations• Allocating auditors for each delivery process to be audited• Facilitating monthly self-assessment completed by the Black Belt of the account• Ensuring proper updating of audit checklists and timely closure of non-conformities, root cause analysis, and corrective and preventive actions (CAPA)