Indira Ramdin
Senior Service Level Management Analyst @National Grid
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WORK HISTORY
Senior Service Level Management Analyst @National Grid
Warwick, GB
As a Senior Service Level Management Analyst, I focus on enhancing IT service delivery by driving performance improvements and ensuring high service quality. My role centres on optimising internal performance through the effective management of SLAs and KPIs, leveraging ITIL best practices to achieve operational excellence. I collaborate with cross-functional teams to identify opportunities for continuous improvement, ultimately enhancing the end-user experience and contributing to the overall efficiency of our services.
EDUCATION
WCG (Warwickshire College Group)
Diploma
SKILLS
ABOUT INDIRA RAMDIN
IT Professional with Expertise in Supplier Management and Operational ExcellenceCustomer focused IT professional with a solid background in the utilities sector, specialising in supplier management and service delivery. Committed to driving change and delivering innovative solutions that enhance business resilience and efficiency.Key Skills:Supplier Management: Experienced in building and maintaining strong relationships with key suppliers, ensuring effective collaboration and alignment with business objectives.Performance Management: Currently managing IT supplier performance and internal Global Technology Operations (GTO) performance, ensuring service levels meet organisational standards.Operational Service Management: Proven ability to manage day to day IT operations, ensuring seamless service delivery and operational efficiency.Continuous Improvement: Dedicated to identifying opportunities for process enhancements and driving service improvements that deliver measurable value.Team Collaboration: Strong communicator with a natural ability to work collaboratively with colleagues across various functions to achieve common goals and share best practices.Service Ownership: Previously served as a Service Owner, leading initiatives to enhance service delivery and operational performance.Tender Management: Actively involved as a Subject Matter Expert (SME) in the tender process for awarding a new mobile service contract for National Grid, contributing to strategic sourcing decisions.With a focus on adding value through strategic initiatives, I thrive in dynamic environments and am dedicated to enhancing operational performance.
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