India White

About India White

Welcome As a Customer Experience analyst at Everise, I am passionate about improving customer satisfaction and loyalty through best practices and innovative solutions. I have successfully implemented metric improvements aligned with the core organization promise and guidelines, and collected, tracked, and analyzed customer feedback to suggest enhancements. I also have extensive experience and expertise in technical sales, having worked as a Loan Officer at OneLoanPlace.com for over three years. I was responsible for collecting credit and financial information, assessing needs and loan options, negotiating rates, and evaluating and authorizing the approval of various loans. I have completed multiple courses in Sales Software from Udemy and HubSpot Academy, and obtained certifications in Technical Sales and HubSpot Sales Software. I am proficient in using Citrix Workspace, a leading platform for secure digital workspaces, to streamline and optimize the sales process. My goal is to leverage my skills and knowledge in customer experience and technical sales to create value for both customers and businesses, and to pursue continuous learning and development in this dynamic and exciting field. I am always eager to collaborate with and learn from others, and to contribute to the success of the team and the organization.

Experience

1. Account Supervisor

   Everise

   Mar 2022 — Present

   Responsible for metric improvements through the implementation of best practices aligned with core organization promise and guidelines Collect, track and analyze customer interaction, Develop and maintain strong client relationships. Oversee all account activities and ensure client satisfaction. Manage client deliverables and ensure they are met on time.

Education

• HubSpot Academy

  Sales Software

• University of Phoenix

  Associate of Arts and Sciences - AAS