India Garcia

About India Garcia

I have extensive experience with operations teams as a People Manager over different locations, virtually and in the office. I strive for process improvement and ensuring my team has the tools and resources to complete the goal at hand. I am a strong believer in ‘no bad questions’ and have the impeccable capability of flexibility and adaptability to ambiguous situations.I have a strong passion for customer advocacy and the world of independent contract work. In my previous roles at Rover, I had the opportunity to practice incident management, building rapport with customers and as well as building skills to pass on to my direct reports. Being a people leader, I have the experience of developing individual contributors into their full potential. Having the opportunity to build trust and value in working relationships is extremely important to me, as well as being direct and fading away any gray area of role expectation uncertainty. I bring a unique perspective to joining your team as a manager as I have had experience of starting as a customer service agent and building my skills from the beginning. I have the ability to relate to my team, as well as push them to flex in potentially difficult situations.

Experience

1. Insurance Producer

   Trupanion

   Jan 2024 — Present

   Conduct inbound retention calls to strengthen and maintain customer relationships, fostering loyalty and satisfaction. Build positive rapport with customers through empathetic communication and attentive listening. Deliver exceptional customer service by educating clients on policy details and coverage options, ensuring a clear understanding of benefits. Leverage expertise in pet care and ownership to address common health conditions specific to various dog and cat breeds, enhancing customer trust and engagement. Utilize storytelling and data-driven insights to effectively communicate the value of policies and their real-world applications.

Skills

• Problem Solving
• Microsoft Outlook
• Leadership
• Facebook
• Social Media
• Phone Etiquette
• Time Management
• Cashiering
• Training
• Customer Satisfaction
• People Skills
• Telephone Skills
• Social Networking
• Outlook
• Microsoft Office
• Sales
• Social Media Marketing
• Customer Service
• Microsoft Word
• Blogging
• Retail Sales
• Powerpoint
• Microsoft Excel
• Retail