Indhuja R.

About Indhuja R.

I led the end-to-end implementation of the project and employee engagement initiatives…

Experience

1. Employee Assistance Program Head

   Cecureus

   Nov 2020 — Present · IN

   Project Planningo Driven the market analysis to understand project objectives.o Initiated the project plan with clearly defined objectives and scope.o Planned resource allocation, and budget for tools and technology.o Sketched out the timeline for project completion with risk mitigation methods.o Developed a plan for marketing and pre-sales activities.o Played a key role in deriving the user interface.o Coordinated with various psychologists to gather inputs.o Conducted talk shows to understand market trends in application development.o Identified the vendor for application development.o Set up regular team meetings to monitor progress and address deviations.o Performed quality checks at each phase, and tested all protocols.o Actively involved in evaluating CecureUs vendor panel onboarding and planning roadmaps.Project Implementationo Conducted project kick-off meetings with internal teams and the sales team.o Followed a simplified form of Agile technology for product development and implementation.o Supported sales enablement and client onboarding.o Implemented the program across 200 clients with Security Validation.o Ensured client database was securely hosted on a server with three-way authentication.o Monitored application updates and incorporated planned changes.Technical Activitieso Led the deployment of Zoho Project Management and Zoho People to track resource activities and deliverables.o Improved payroll systems, enhancing vendor payment and bill clearance processes.o Collaborated with ISO provider to achieve ISO certification for CecureUs products.o Directed training and development (T&D) and customer relationship management (CRM), consistently meeting SLA requirements.

Education

• Symbiosis Institute of Management Studies

  PG Diploma

  2009 — 2010

• Shrimati Indira Gandhi College, Tiruchirappalli - 620 002.

  Bachelor's degree

  2001 — 2004