Inderpal Bakshi
Salesforce Product Owner @Tech Mahindra
Signup · Get unlimited contacts
WORK HISTORY
Salesforce Product Owner @Tech Mahindra
London, GB
17 years of Multi-Industry/Multi-Geography experience in Salesforce Product Owner/Business Transformation/Project Management/Consultant/Process Excellence/Continuous Improvement/Customer Relationship/Process Mining/Operations/Change Management.• Have worked in the following Sectors: BFSI/ Telecom/Communication/Health Insurance.• Digital Transformation/Project manager experiences with a proven design-led strategy, that solves problems and delivers value to clients and consumers. • Proven track record in leading teams across different sites/geographies like the United Kingdom, Philippines, Jordan, Dubai, USA, Canada & India.• Digital Transformation, SSBB, and Lean certified consultant responsible for providing Consulting/Process transformation services and Innovation of Disruptive Solutions across a variety of domains that include Banking & Financial Services, Telecom/Communication/Health Insurance
EDUCATION
Symbiosis College of Arts & Commerce
PGDBA, Marketing
ABOUT INDERPAL BAKSHI
AI-DRIVEN BUSINESS TRANSFORMATION LEADER | 19+ YEARS OF ENTERPRISE INNOVATIONI deliver measurable business value through intelligent automation, digital transformation, and AI-powered solutions. As a Lead Consultant at Tech Mahindra, I architect and deploy enterprise AI systems that help organizations unlock operational efficiency, reduce costs, and scale revenue. CORE EXPERTISE: Enterprise AI Architecture — Conversational AI, Agentic AI, Process Automation, Predictive Analytics Digital Transformation at Scale — Salesforce solutions, legacy modernization, ERP optimization Strategic Leadership — Building high-performing teams (20+ professionals), executive stakeholder management, P&L responsibility Client-Facing Delivery — Multi-million dollar transformations, vendor relationships, long-term partnerships TRACK RECORD:• Led AI and digital transformation initiatives for 15+ Fortune 500 companies across EMEA and Asia-Pacific• Delivered measurable ROI: 40% efficiency gains, 25% cost reduction, 6+ years of sustained client retention• Expert in Salesforce transformations (17 years), CCaaS modernization, and customer experience optimization• Proven success managing complex change across matrix organizations and geographies WHAT I BRING— Strategic mindset combined with hands-on delivery— Deep understanding of enterprise constraints and scaling challenges — Ability to articulate complex AI/automation solutions in business terms— Track record of turning strategic visions into operational realityOPEN TO: Director/VP roles in Digital Transformation, Transformation Practice Leadership, Enterprise Strategy, or Strategic Consulting where I can drive organizational change at scale and accelerate digital maturity.Salesforce Expert | GDPR Certified | Conversational AI Specialist | Change Management Leader
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.