Inderjit Singh

About Inderjit Singh

ITSM Process/Functional Consultant with 13+ years of ITSM/ITIL Process Consulting, Service Management and Operations Experience in IT Infrastructure Management domain.• Expertise in ITIL Process Design, Requirements Gathering and Gap Analysis and Service Improvement Plans• Design ITSM framework, define ITIL V3/V4 processes and provide process/functional consulting• Exposure and experience in ITIL V3/V4 process implementations using tools like ServiceNow • Designed & customized ITSM/ITIL processes based IPR products using tools like ServiceNow • Played Process Lead/Process Manager role for designing and defining ITSM processes• Manage end to end release cycles of ITSM solution to the customers• Conduct training and workshops on ITIL processes• Part of the process team resource recruitment• Onsite experience in client locations at USA and Europe• Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management

Experience

1. Servicenow Business Analyst

   Deloitte

   Oct 2021 — Present

Education

• Ananda Mohan College

  Bachelor of Commerce (BCom)

  1996 — 1999

• Cossipore English School

  ICSE

  1993 — 1994

Skills

• Itil So
• Team Management
• Problem Management
• IT Service Management
• Change Management
• Itil V3 Foundations Certified
• People Management
• IT Operations
• Itil
• Continuous Improvement
• Service Delivery
• Business Analysis
• Major Incident Management
• Servicenow
• Incident Management
• IT Management