Inderjeet Singh
Manager @ Salesforce | Resource Planning, Problem Solving
- Role
- Manager at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Inderjeet Singh
At Salesforce, I excel in leading a team that surpasses business objectives while…
Experience
Manager
Jan 2023 — Present · Hyderabad, IN
Demonstrated success in surpassing business objectives, effectively leading a team of engineers, and ensuring high levels of customer satisfaction, employee engagement, timely resolution, and adherence to project deadlines.Started and effectively led the IST Dev support team in Service Cloud, delivering outstanding results through customisation of existing processes to meet the specific requirements of Indian clientele.Effectively managed critical Severity 1 escalations, ensuring minimal business impact and prompt resolution for customers. Maintained clear and efficient communication with all stakeholders throughout the processManaged resources, information, and processes to empower direct reports in delivering effective technical solutions to our customers.Conducted performance evaluations for all direct reports, offering consistent feedback aligned with established performance and employee development objectives.Oversaw workflow management and scheduling for direct reports, ensuring optimal workload coverage.
Education
Savitribai Phule Pune University
Diploma in Advance Weapon Systems
2016 — 2016
Indian Institute of Management, Lucknow
Executive Management Programme
2022 — 2022
Devi Ahilya Vishwavidyalaya, Indore
Diploma in Junior Level Defence Management
2018 — 2018
Dr. Ambedkar IHM Chandigarh
Bachelor of Science in Hospitality and Hotel Administration
2007 — 2010
University of Madras
PG Diploma in Defence Management & Strategic Studies
2011 — 2012
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