Indana Prathap

Experience

1. Executive Housekeeper

   Taj Hotels

   Sep 2012 — Present · Jodhpur, IN

   Regularly inspect rooms and public area work of both the properties to ensure a proper standard of cleanliness is maintained by revising work schedules depending on the operation & occupancy, supervise periodic cleaning tasks to ensure proper records are maintained. Regular meetings with other service dept. to look for solutions for challenges for the smooth operation, work flow & for recommends rooms for spring cleaning & Preventive Maintenance for both properties. Screen applicants, interviewing, hiring & organize training sessions and recommends disciplinary action when needed & also preparing vacation plan for employees. Investigate complaints or negative feedback and take corrective measures by keeping an open channel of communication with subordinates and superiors on a daily basis & makes sure the guest profile gets updated to pay special attention on their next visits & to ensure stay becomes a memorable, scheduling training on the areas of improvement with dept. trainer for the employee’s for higher quality product, service and efficiency. Having out sourced laundry, visiting very often to laundry for smooth operation, ensure uniforms are proper & maintained, orders new uniforms as & when needed. Determines discards of linen, coordination with accounts, prepares reports periodic inventories for Linen, amenities, uniforms, other operational equipment\'s & recommends new purchases as and when needed. Coordination with pest control programme (IPM) “Integrated Pest Management” as per the HACCP standards to keep safe for our guest, employees & properties. Strictly follows lost and found procedures on Valuables, non valuables, perishable & makes sure about the proper handover to guest / claimer with documentation. Analyses costs and justify in the P&L meetings for both properties. Making annual budget on Manning, Equipments (FFE), Guest supplies / amenities, Cleaning Chemical.

Education

• CHANIKYA DEGREE COLLEGE, CHOUTUPPAL

  Diploma in Hotel Management

  2000 — 2003

Skills

• Rooms Division
• Hotel Management
• Pre-Opening