Indal Kumar Ravi
Senior Executive at Safexpress
- Role
- Sr Executive in Client Service at Xp India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Sr Executive in Client Service
Apr 2025 — Present
Identifying and addressing issues or concerns raised by clients, and resolving them in a timely and effective manner. Coordinating with internal teams, such as sales, operation, and logistics, to resolve client issues and provide updates on progress. Analysing problems, identifying root causes, and developing solutions to prevent similar issues from arising in the future. Managing multiple accounts simultaneously, prioritizing tasks, and allocating resources to meet client needs and resolve escalations efficiently. Scheduling the appointment deliveries of different clients like Reliance, Zepto, Blinkit, Flipkart, Avenue Supermart. Sharing the daily MIS reports for multiple clients, providing them with timely insights and key performance indicators to inform their decision-making. Handling the on-call escalations of delay in deliveries, Damaged goods, RTO and Reverse Pick-up
Education
IES College of Technology Bhopal
Bachelor of Engineering - BE, Electrical and Electronics Engineering
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