Indah Grady
District Manager @Public Storage
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WORK HISTORY
District Manager @Public Storage
Recruit, hire, coach and retain an engaged team of high-performing property managers through ongoing coaching and leading by example. Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers. Provide a welcoming environment to customers through effective facility maintenance and labor and vendor management. Respond to customer inquiries in a timely manner and address their concerns quickly. Identify and celebrate operational successes, as well as develop and implement plans to address opportunities. Manage a P&L to include payroll, repair and maintenance and expense budgets. Conduct regular property audits, ensuring properties are safe and meet all company operational standards. Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention. Communicate effectively with employees, colleagues and customers.
EDUCATION
University of North Texas
Bachelor of Business Adminsitration, Marketing, Economics
University of North Texas
Bachelor of Business Administration (BBA), Marketing
University of North Texas
BBA, Marketing
SKILLS
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