Irfan Ahmed
| PSM 2 | PSK | PSM 1 | Scrum Master | Agile Advocate | Digital Marketer | Gold Certified Mentor |
- Role
- Project Manager at Tata Consultancy Services
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Irfan Ahmed
A Diligent Project Manager/Scrum Master having 11+ years of software industry experience on Salesforce, AEM, TCS HOBS (CRMS, Product Catalog, Revenue Assurance, Fraud Management, Data Quality) & Mastercraft Products; To domain spread across CMS, BFSI, Telecom, Insurance, Human Resource and ERP with good functional and managerial skills in Tata Consultancy Services. Worked as Project Manager, Scrum Master, Business Analyst, Release Manager, IP Safe Consultant, Pre Sales Consultant PMO and Project Lead for different assignments in USA, UK, MEA, APAC, LATAM and India region. Recently Completed 2 Successful Digital Transformation projects for USA Account (Salesforce - Integration, Migration & Capability enhancement and AEM - Rebuilding and Migration from from Old Platform) during Unprecedented lock down times with complete WOW experience for all stake holders. All Business Metrics (Revenue, Margin, Scope, Schedule, Delivery) are beyond expectations. The CSS (Customer Satisfaction Survey) is >98% and very good feedbacks from Management results scaled TCS footprint in the account. Experience in complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment. Possess right mix of Experience, Expertise, Enterprise and Enthusiasm
Experience
Project Manager
Aug 2021 — Present · Indore, IN
Working as Project Manager cum Business Analyst for USA Account Successful Delivery of Salesforce Entrata(PMS) integration, Migration and Capability enhancement which includes 25+ Integration call logouts, Batch Processes, 20+ SFDC Objects (custom and standard) & Compelling features. A complete Customer Delight with Multiple Appreciations from Top Management. Successfully rebuild and migrate existing CMS platform from Drupal to latest AEM with newer functionalities and enriching UI experience. Implemented WCM using Adobe Experience Manager with latest version of 6.5.1 Developed 30+ dynamic, reusable and completely authorable (drag & drop) components,25+ dynamic pages designed, developed & migrated Project Governance Manage project plan, resource, scope, schedule, budget, dependency, risks and Ensure proficient execution of delivery Client Relationship management, Business value realization, Customer Satisfaction Stakeholder Management- Managing multiple internal and external stakeholders including Customer, Vendors, Business Team, IT and Infra Teams Customer Handling-SPOC from TCS side to manage End to End delivery and Customer Communication. Delivery Ownership- Managing the End to End Delivery single handedly, New PMS integration, Existing Salesforce Application Capability & feature enhancement, Old PMS BAU support with bare minimum resource Quality Assurance- Ensured Quality of delivery with Zero Defects. Status Reporting-Able to keep Stakeholders informed with WSR which includes all project KPI\'s. The WSR is so liked that it has become standard and shared with all vendors and other teams as a reference. For daily synch up Kanban board is leverage Scaling TCS Footprint- Able to scale TCS foot print in Account by delivering AEM engagement with complete WOW experience then Salesforce Integration, Migration & Capability enhancement, that has proven TCS capabilities and opened doors for other engagement, Now have big presence.
Education
MICA
EPGP
Devi Ahilya Vishwavidyalaya
Master of Business Administration (M.B.A.)
Amravati University
Bachelor's of Engineering
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