Inayath Ulla

Team Lead at Wibmo (A PayU Company)

Role
Customer Success Team Lead at Wibmo
Location
Bengaluru, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Inayath Ulla

12+ years goal-oriented experienced Operation Team Leader with process oriented and…

Experience

  1. Customer Success Team Lead

    Wibmo

    May 2011 — Present · Bengaluru, IN

    Roles and Responsibility:• Well adept with cryptography Eg. TLS, JKS, Hashing, Certificate Management.• Key stakeholder for addition/deletion/modification of Bins and Merchants at Visa/MasterCard Unions & creation of new accounts across all OTP Delivery Service Vendors.• Ensured a seamless client connect by catering to all the stipulated SLA’s & provide RCA whenever required.• Coach & Mentor team members and ensure key SLA’s are met.• Well versed with e-commerce industry, 3D Secure Domain (ACS), IVS, Payment Gateway & Merchant Plug In.• Onboarded banks at ACS, IVS & MPI level by collaborating across teams.• Launched new merchants at PG level. • Driver internal & client meetings.• Responsible for leading business review presentation with Manager & Team members.• Ensured all critical reports are well prepared and shared with the stakeholders on time.

Education

  • Govt. First Grade College for Boys, Kolar-563101

    Bachelor of Commerce - BCom

  • Annamalai University

    Master of Business Administration - MBA

    2006 — 2008

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Inayath Ulla — Customer Success Team Lead at Wibmo in Bengaluru, IN | Unifers