Divya Inani
Consultant-dynamics 365 Crm Functional @Mercurius It Microsoft Solutions Partner
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WORK HISTORY
Consultant-dynamics 365 Crm Functional @Mercurius It Microsoft Solutions Partner
Pune, IN
Key Responsibilities & Achievements-Conducted requirement gathering sessions and translated business needs into functional specifications-Configured and customized Dynamics 365 modules including Sales, Customer Service, and Customer Insights – Journeys-Supported end-to-end CRM implementations, including UAT, training, and post-go-live support-Designed business process flows, workflows, and dashboards to streamline operations and enhance user experience-Collaborated with technical teams to integrate Dynamics 365 with third-party applications-Delivered functional documentation, user guides, and training sessions for stakeholders and end-users-Actively engaged in system upgrades, testing, and performance improvements.Skills & Expertise-Dynamics 365 CRM (Sales, Service, Customer Insights – Journeys)-Requirement Analysis & Functional Documentation-Business Process Automation (Workflows, Power Automate, Business Rules)-Customer Journeys & Segmentation Design-Data Migration & Integration Support-Stakeholder Management & User Training-Agile / Waterfall Implementation Methodologies
EDUCATION
Sophia Girls College
Bachelor of Business Administration - BBA
Shanti Business School
Pgdm
Maheshwari Public School
12th
ABOUT DIVYA INANI
To build a long term career in the field of marketing management.\" To use my skills and…
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