Divya Inani
Consultant – D365 CRM Functional at Mercurius IT| Microsoft Dynamics & SAP Solutions for better business | A safe pair of hands
- Role
- Consultant-dynamics 365 Crm Functional at Mercurius It Microsoft Solutions Partner
- Location
- Ajmer, RJ, IN
- LinkedIn followers
- 500 followers
About Divya Inani
To build a long term career in the field of marketing management.\" To use my skills and…
Experience
Consultant-dynamics 365 Crm Functional
Mercurius It Microsoft Solutions Partner
Sep 2023 — Present · Pune, IN
Key Responsibilities & Achievements-Conducted requirement gathering sessions and translated business needs into functional specifications-Configured and customized Dynamics 365 modules including Sales, Customer Service, and Customer Insights – Journeys-Supported end-to-end CRM implementations, including UAT, training, and post-go-live support-Designed business process flows, workflows, and dashboards to streamline operations and enhance user experience-Collaborated with technical teams to integrate Dynamics 365 with third-party applications-Delivered functional documentation, user guides, and training sessions for stakeholders and end-users-Actively engaged in system upgrades, testing, and performance improvements.Skills & Expertise-Dynamics 365 CRM (Sales, Service, Customer Insights – Journeys)-Requirement Analysis & Functional Documentation-Business Process Automation (Workflows, Power Automate, Business Rules)-Customer Journeys & Segmentation Design-Data Migration & Integration Support-Stakeholder Management & User Training-Agile / Waterfall Implementation Methodologies
Education
Sophia Girls College
Bachelor of Business Administration - BBA
2017 — 2019
Shanti Business School
Pgdm
2019 — 2021
Maheshwari Public School
12th
2016 — 2017
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