Nand Kishore

About Nand Kishore

With over Nine years of experience in the debt recovery and collections industry, I have…

Experience

1. Senior Executive Ops

   PaySprint Private Limited

   Nov 2023 — Present · Delhi, IN

   Recovery Management: Spearhead efforts to recover improperly processed or lost funds due to fraud, errors, or disputes. Liaise with financial institutions and processors for effective fund tracking and investigation.Chargeback Resolution: Handle chargebacks meticulously, examining each case for validity and taking actions to dispute or resolve them. Gather evidence, prepare arguments, and represent Paysprint\'s interests in negotiations with banks and networks.Disputes Handling: Address disputes promptly, analyzing cases and taking appropriate actions to resolve them effectively. Maintain clear communication with relevant parties throughout the process.Risk Assessment and Prevention: Identify potential risks and vulnerabilities in payment processes. Implement preventive measures and monitoring systems to minimize financial losses or disputes.Process Optimization: Continuously analyze and refine recovery and chargeback management processes to enhance efficiency, accuracy, and speed. Collaborate with teams to streamline workflows, automate tasks, and implement best practices.Compliance and Regulations: Stay updated with industry regulations and legal frameworks. Ensure Paysprint\'s practices align with standards to mitigate legal risks and uphold ethical standards.Reporting and Analysis: Generate reports detailing recovery and chargeback trends, metrics, and insights. Utilize data to make informed decisions and drive strategic initiatives.Customer Relations: Maintain transparent communication with customers throughout the process, providing timely updates and assistance to address concerns and uphold trust in Paysprint\'s services.