Inala Raghavender Rao

About Inala Raghavender Rao

Dynamic professional with over 32 years of comprehensive experience in Sales, Distribution, Business Operations, and a recent transition into the IT sector as a Certified Salesforce Administrator. Demonstrated excellence in driving business growth, developing strategic plans, and leading high-performance teams across various industries including FMCG, Consumer Durables, and Telecom. Eager to leverage deep operational expertise and Salesforce proficiency in a forward-thinking IT environment. Salesforce Administrator eRPMechsoft Technologies Pvt Ltd – since Jan 23 Successfully earned Salesforce Administrator certification, demonstrating proficiency in CRM strategies, Salesforce configurations, security controls using Profiles, Roles, Permission Sets, and Organization Wide Defaults. Spearheaded the implementation of workflow automation using Workflow Rules and Process Builder, enhancing operational efficiency. Developed expertise in user interface customization, including Page Layouts, Tabs, Custom Fields, and Objects, ensuring tailored CRM solutions that meet business requirements. Engaged in Data Migration using tools like Data Loader and Salesforce Import Wizard, facilitating seamless data transfer and integrity within sandbox environments. Applied analytical skills to conduct comprehensive needs analysis, requirements gathering, and business case development, employing data analytics to address customer challenges effectively. State Head -Telangana Jio Mart Digital – April 21 till Dec 22 Oversaw sales and distribution operations, channel management, and business operations, contributing to substantial revenue growth and market expansion. Led a diverse team of up to 600 members, fostering a culture of excellence and continuous improvement. Utilized strong negotiation skills and customer service expertise to secure and maintain pivotal B2B relationships, ensuring long-term business success. Skills & Endorsements: Salesforce Administration CRM Solutions Business Analysis Workflow Automation Data Migration Sales & Distribution Management Strategic Planning & Execution Team Leadership & Development Education: MBA (Marketing), I G N O U - 2007 MA (Personnel Management), Osmania University, 1992 Certifications: Certified Salesforce Administrator, 2023 Interests: IT Innovations Salesforce Community Business Strategy Data Analytics About Me Multi-Faceted Professional | Strategic Thinker | Innovator | Execution Specialist | Driving Business Growth Do reach me out at: i••••••••@gmail.com

Experience

1. Business Analyst

   Erpmechsoft Technologies Private Limited

   Nov 2022 — Present · Hyderabad, IN

   In my current role, I am responsible for the Business expansion in Hyderabad targeting the small & medium enterprises & help Transform them with our IT solutions largely focusing on the Salesforce CRM, leading to the revenue maximization & improve efficiencies & productivities of the resources deployed.

Education

• St.Mary's high school

  SSC, CLASS 10, Second Division

  1983 — 1984

• Indira Gandhi National Open University

  Master of Business Administration - MBA, Marketing, B

  2005 — 2007

• Osmania University

  MA, Public Personnel Management

  1990 — 1992

• Board of Intermediate

  INTERMEDIATE, Maths, Physics & Chemistry, Pass

  1984 — 1986

• Indira Gandhi National Open University

  Master of Business Administration - MBA, Marketing, I

  2004 — 2007

• Kakatiya University

  BA, Pol Science,Pub admn, sociology

  1989 — 1990

• State Board of Technical Education - AP

  Dip. Electronics & communications Engineering, Electronics & communications Engineering, first Division

  1986 — 1990