Inaj Gavandi
Customer Service Executive
- Role
- Customer Service Executive at Oliveboard
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Inaj Gavandi
Customer-obsessed support specialist with 2+ years of experience in voice-based financial product support, including credit card servicing. Proven track record of driving 90%+ CSAT and 85% FCR across high-volume call environments. Passionate about empowering users to navigate banking, payments, and card services confidently through clear, empathetic communication and proactive problem-solving.
Experience
Customer Service Executive
Mar 2023 — Present · Bengaluru, IN
Resolved 60–80 daily customer interactions across voice, email, and chat, with a focus on transaction issues, card delivery, billing disputes, and account-related queries- Maintained 92%+ CSAT and 85% First Call Resolution, aligning with fintech service standards- Collaborated with product teams to escalate recurring issues and contributed to FAQ improvements, reducing repeat queries by 18%- Created daily reports on ticket trends and flagged anomalies, enhancing customer insight tracking.
Education
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts - BA
2019 — 2022
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