Inaam Khan

About Inaam Khan

Certified ScrumMaster (CSM), SAFe® 6.0 Agilist, and Agile Delivery Leader with 12+ years across enterprise Agile delivery, Quality Engineering, and cross‑functional leadership. I bring a blend of technical depth and facilitation strength, shaped by hands‑on experience in QA, BA, PO, SM, and TPM roles.At United Airlines, I serve as a Scrum Master / Project Manager supporting the Ancillary Services domain—the backend platform powering all non‑ticket revenue, including seats, bags, upgrades, Wi‑Fi, subscriptions, and partner add‑ons. I lead cross‑functional engineering teams delivering high‑availability APIs used across mobile, web, airport, and crew systems, focusing on flow, predictability, and resilient, scalable services.Previously at Grainger, I progressed from QA Analyst II to Agile Process Champion and Scrum Master, supporting major transformations (migrations and modernizations) across Search/Browse, eCommerce, ETL, pricing, and data platforms. This foundation enables me to bridge business and engineering with clarity and empathy.I hold an AI for Scrum Masters microcredential and actively integrate GenAI into refinement, facilitation, documentation, and strategic planning. Skilled in CI/CD practices and Agile tools including Jira, MiroAI, Aura, Copilot, and ServiceNow.I’m passionate about servant leadership, continuous improvement, and helping teams deliver high‑quality, customer‑centric solutions that support both business strategy and operational excellence.

Experience

1. Scrum Master Iii Project Mgr

   United Airlines

   Mar 2026 — Present · Chicago, IL, US

   Lead Agile delivery for United’s Ancillary Services domain, the backend engine that powers all non‑ticket revenue streams across the airline. Guide cross‑functional engineering teams responsible for high‑volume services such as bags, seats, upgrades, Wi‑Fi, subscriptions, travel add‑ons, and partner integrations. Drive end‑to‑end delivery of scalable, resilient APIs and platforms that directly impact revenue performance, customer experience, and operational reliability- Lead Agile ceremonies, coach teams, and strengthen delivery flow across complex, high‑traffic backend systems- Partner with product, engineering, architecture, infrastructure, and security to align priorities and manage cross‑team dependencies- Coordinate delivery across cloud, VDI, networking, and application teams to ensure stability and performance of revenue‑critical services- Remove impediments, manage risks, and maintain transparency with leadership through data‑driven reporting and forecasting- Support modernization of legacy services into cloud‑native, scalable architectures aligned with United’s digital transformation roadmap- Enable reliable, high‑availability services used across mobile, web, airport, and partner channels- Improve team predictability, throughput, and quality through continuous improvement and metrics‑driven coaching- Ensure seamless releases and operational readiness for systems that directly influence United’s financial performance

Education

• Muhammad Ali Jinnah University

  Master of Business Administration (MBA)

  2004 — 2006

Skills

• Customer Service
• Testing
• Sharepoint
• Process Improvement
• Quality Assurance
• Microsoft Office
• Sales
• Sql
• Sdlc
• Talent Acquisition
• Leadership
• Analysis
• Management
• Team Building