Steve Moore
Ict Manager @Legal Ombudsman
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WORK HISTORY
Ict Manager @Legal Ombudsman
Birmingham, GB
As ICT Manager at LeO, I lead the strategic and operational delivery of core IT services, infrastructure, and transformation initiatives that underpin the organisation’s digital resilience and service excellence. I play a pivotal role in modernising LeO’s technology landscape, enhancing governance, and driving secure-by-design principles across the enterprise.Key achievements and responsibilities include:• Strategic Leadership: Co-authored and led LeO’s 2025–2027 Digital Transformation Strategy, a roadmap focused on intelligent automation, predictive analytics, and closed-loop resolution systems.• Staff Leadership: Manage and mentor a multidisciplinary ICT team, fostering collaboration, accountability, and continuous improvement.• Security & Compliance: Led the development of Secure by Design and AI Governance frameworks, aligning with UK government standards and audit requirements.• Digital Transformation: Delivered AI-driven tools and solutions, embedding AI adoption into business-as-usual operations.• Budget Planning & Management: Oversee ICT budget of approximately £2 million, ensuring strategic allocation and cost-effective delivery.• Collaboration & Vendor Management: Partnered with external suppliers to manage infrastructure, service reviews, and application roadmaps.• Governance & Business Continuity: Authored key documentation including the LeO Application Risk Assessment (ARA), and led business continuity planning and desktop exercises.• Cross-Functional Engagement: Worked closely with ICT, Finance, Operations, and Programme Management to support procurement, PO workflows, and strategic planning.I’m passionate about leveraging technology to improve public service outcomes and committed to fostering a secure, agile, and user-centred IT environment.
SKILLS
ABOUT STEVE MOORE
With a proven track record of modernising technology estates and embedding governance, I specialise in defining IT strategy that\'s aligned to organisational goals that deliver secure, scalable, and future-ready solutions. At the Legal Ombudsman, I’ve led initiatives that strengthened cyber resilience, developed a Digital Transformation Strategy, migrated legacy systems to cloud platforms, and introduced AI-driven tools and automation to improve efficiency and customer experience.Passionate about leveraging technology to enable smarter ways of working, I focus on outcomes that matter: operational resilience, cost efficiency, and enhanced service delivery.My approach combines technical depth with business acumen, optimising budgets, negotiating vendor contracts, and shaping policies that balance compliance with agility. I thrive on building people-first, outcomes-driven collaborative teams, mentoring talent, and fostering a culture of continuous improvement through inclusive, strategic leadership.
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