Aditya Chandra
Financial Analyst | Business Analyst | Research Analyst
- Role
- Sr Business Process Executive at Copart India Technology Center
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Aditya Chandra
A versatile and solutions-driven analyst with broad-ranging experience improving business…
Experience
Sr Business Process Executive
Copart India Technology Center
Jul 2025 — Present · Hyderabad, IN
Analyzed case data related to refunds, licensing, and title issues, identifying recurring patterns and driving process improvements that reduced issue recurrence by 18%.•Optimized workflows to shorten average resolution time from 3.5 days to 2.8 days (20% improvement), enhancing customer satisfaction.•Developed Excel and Power BI dashboards to visualize refund trends, licensing compliance, and backlog metrics, enabling leadership to make faster, data-driven decisions.• Partnered with business and product teams to document requirements and streamline handoffs, improving operational efficiency by 15%.• Produced weekly and monthly reports tracking KPIs (resolution time, backlog, customer satisfaction), providing management with actionable insights that influenced sprint priorities.• Ensured data accuracy across CRM/ticketing systems, reducing reporting discrepancies by 12%, resulting in more reliable performance insights
Education
UEI Global
Hospitality Management
2017 — 2020
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