Imtiyaz Qureshi

About Imtiyaz Qureshi

As a dedicated and results-oriented Client Service Manager with over a decade of experience, I excel in delivering exceptional client satisfaction. I am proficient in building and leading high-performance client service teams, devising effective strategies, and maintaining robust client relationships. I am now seeking to leverage my expertise to drive client success and growth within a dynamic organization.I am an accomplished professional specializing in operations, technology, and client services, with a proven track record of managing large global customers and overseeing multi-million dollar product portfolios and services that drive customer satisfaction.I specialize in building strong customer relationships and implementing processes that drive business results. With expertise in managing complex solution services, I directly impact organizational revenue growth and ensure customers are flawlessly serviced and cared forI am a quick learner who thrives in diverse work environments. My exceptional adaptability to changing tasks, environments, and organizational dynamics allows me to consistently deliver outstanding results and make a significant impact in any professional setting.I bring a versatile background in Client Service Management, Service Desk Operations, and Business Process Outsourcing.My motto is:Customer Focused: I prioritize understanding and meeting the needs of clients, ensuring their satisfaction and loyalty through exceptional service.Service Oriented: I am dedicated to providing top-tier service, always striving to exceed expectations and deliver the highest quality support.Business Centric: I align my efforts with the broader business goals, ensuring that my work contributes to the organization\'s overall success and growth.Outcome Driven: I focus on achieving tangible results, consistently driving projects and initiatives to successful completion with measurable impactSkill sets:Client Relationship Building | Problem-Solving | Leadership | Client-Centric Approach | Strategic Thinking | Conflict Resolution | Data Analysis | Cross-Functional Collaboration | Time Management | Negotiation Skills | Technical Knowledge | Empathy | Team Building | Continuous Learning | Sales Acumen | Multitasking | Crisis Management | Feedback Reception |-I also oversee affiliates and carriers across the Asia Pacific, Europe, and Americas regions.I possess proven skills in cultivating and maintaining exceptional client relationships through empathy and strong interpersonal communication.

Experience

1. Client Services Manager at Virtela Technology Services Incorporated

   NTT DATA, Inc.

   Jan 2017 — Present · Mumbai, IN

Education

• Bai Ratan Bai F Pavri High School

  Bachelor of Commerce (B.Com.)

• Lala Lajpatrai Institute Of Management

  Bachelor's Degree, E-Commerce/Electronic Commerce

  2002 — 2006

Skills

• Team Management
• Customer Experience
• Customer Satisfaction
• Operations Management
• Customer Service
• Service Management
• Customer Engagement
• Customer Support
• Call Centers
• People Skills
• People Development
• Retention Management
• Vendor Management
• Management
• Telecommunications
• Crm
• Customer Retention
• Hiring Employees
• Customer Escalation Management
• Innovation Management
• Hardwork
• Cross-Functional Team Leadership
• Team Leadership
• Itil V3 Foundations Certified
• Sla
• Leadership
• Network Design
• Business Development
• Networking
• Service Delivery
• Itil
• Customer Relationship Management (Crm)