Imtiyaz Molla
Delivery Manager @Tata Consultancy Services
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WORK HISTORY
Delivery Manager @Tata Consultancy Services
Kolkata, IN
EDUCATION
University of Calcutta
Bachelor's degree (English Honors), English Language and Literature, General
Basanti High School
High School, Intermediate & Higher Secondary
SKILLS
ABOUT IMTIYAZ MOLLA
Competent and result oriented management professional with 13+ years experience across Delivery & Operations, Project Management, Process Initiatives & Controls, Process Excellence, Escalation Management, SLA Management, Client Relationship and Team Management. Currently spearheading as a Delivery Manager with TCS.• Excellent planner with proven abilities in accelerating growth and generating customer loyalty levels while managing process verticals in implementing process improvements and quality initiatives for desired performance levels.• Well versed in implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs. Proficient in leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of efficiency.• Motivated and goal driven management personnel with strong work ethics, continuously striving for improvement coupled with excellent Administrative aptitude and the commitment to offer quality work.
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