Imtiyaz Ahmed
Senior Cs Associate @Amazon
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WORK HISTORY
Senior Cs Associate @Amazon
Hyderabad, IN
Delivered world-class support for Amazon customers, resolving complex queries across multiple channels (chat, email).Consistently recognized with performance awards and leadership appreciations for quality, productivity, and customer satisfaction.Acted as a Subject Matter Expert (SME) during hiring and onboarding of new batches, conducting training sessions and mentoring fresh associates to ensure seamless integration into the team.Supported leadership in handling escalations, guiding peers, and driving continuous improvement in customer service processes.Contributed to operational excellence by aligning with KPIs and SLAs, improving workflow efficiency and customer experience.
EDUCATION
JNTUH College of Engineering Hyderabad
Mechanical engineering
ABOUT IMTIYAZ AHMED
Passionate and performance-driven professional with over 7+ years of experience in customer service and operations, currently working as a Senior Customer Service Associate at Amazon. I specialize in delivering exceptional customer experiences, streamlining processes, and supporting team success through collaboration and problem-solving.At Amazon, I have not only excelled in handling complex customer queries but also contributed as a Subject Matter Expert (SME) during hiring and onboarding of new batches, ensuring smooth knowledge transfer and team readiness. Along the way, I’ve received multiple performance awards and leadership appreciations for consistency and excellence.Recently, I expanded my knowledge in emerging technology by completing a Generative AI Mastermind certification from Outskill, reflecting my interest in leveraging innovation to improve workflows and customer solutions.I am now seeking to transition into roles such as Workforce Management, Team Manager, Trainee Programs, or Tech-enabled Operations, where I can apply my customer operations expertise, leadership skills, and adaptability to drive organizational success.SKILLS - Customer Service Excellence Workforce Management (WFM) Fundamentals Team Collaboration & Mentoring Process Improvement Communication & Escalation Handling Generative AI Awareness Leadership Support KPI & SLA Management
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