Imtiaz Khan

WORK HISTORY

EDUCATION

SKILLS

ABOUT IMTIAZ KHAN

I am a techno-functional IT & Business Analysis professional with 7+ years in IT support, cloud platforms, enterprise applications, and business process transformation, plus 5+ years in technology-focused sales consulting. I translate business needs into technical solutions, support enterprise systems, and implement AI-driven workflows to improve efficiency and decision-making.I hold PSM I and ITIL Foundation certifications, with expertise in Agile delivery, UAT/BAT, IAM, requirements analysis, solution mapping, documentation, and cross-functional collaboration. My background spans GCP support, core banking systems, cybersecurity, and enterprise operations across financial services, telecommunications, and SaaS/IT services. I also have 3 years of banking (credit) experience.I have contributed to business process transformation, core banking modernization, IT systems and risk management improvements, IT security policy modernization, AI-powered sales solutions, and process automation.I’ve developed a keen interest in AI Ethics and Explainable AI (XAI) development, and I’m currently navigating a steep learning curve as I intend to transition into the rapidly emerging AI domain. Alongside this, I’m building my foundation from the ground up by working on AI training and data annotation projects.Professional Highlights- Delivered process improvement consulting for a tech-sales firm serving SaaS, MSP, Cybersecurity, Managed IT, eCommerce, and digital services clients, aligning sales strategy with my ITIL and cloud expertise. Implemented AI-powered sales tools to enhance efficiency and productivity- Provided enterprise-level GCP support (GCE, GKE, VPC, IAM, SDN, load balancing); performed RCA and maintained high CSAT- Supported cybersecurity initiatives at RBC, including requirements gathering, user stories, and BAT/UAT/PIV testing for the supplier risk assessment (SCA) platform- I have extensive experience in core banking systems\' workflow designs and troubleshooting. I contributed to CBS migrations from legacy to modern systems, improving transaction processing speeds up to 40% and reducing workloads from days to hours- Conducted UAT/UVT/BAT for 200+ modules and standardized testing processes- Led IT risk assessments, business impact analysis, and fraud monitoring (reducing incidents from 18 → 6/year)- Trained 300+ users on enterprise and banking applications, improving adoption and reducing support volume- Advanced in MS Office, Visio, MS Project, PowerApps, Balsamiq, SmartDraw, Trello, AutoCAD, Salesforce, HubSpot, Zoho, SQL, C/C++, R, Tableau.