Imtiaz Jacob
India FTS Lead (GSP) - Cisco Services
- Role
- India Fts Lead (Gsp) at Cisco
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Imtiaz Jacob
Senior technology professional with over 16 Years of experience in conceptualizing…
Experience
India Fts Lead (Gsp)
Aug 2014 — Present
Responsible for all aspects of Services Management and Delivery, strategic planning, implementation, service delivery and Support operations for all India SP accounts under FTS portfolio• Achieved 200% Revenue growth • Achieved substantial margin on deliverables ensuring ESAT and Employee retention• Overcome challenges via innovation• Service Management & Service Delivery• Escalations Management for Service Provider accounts across India• Focus on increasing Customer CSAT• Constant engagement across functions for support resolutions• Manage CAP engagements• Partner Management
Education
Delhi University
Bachelors
Skills
- Team Leadership
- Erp
- Information Technology
- Telecommunications
- Pre-Sales
- Infrastructure
- Vendor Management
- Sla
- Program Management
- IT Operations
- Wan
- Shared Services
- Service Desk
- IT Service Management
- Solution Architecture
- Security
- Enterprise Software
- Management
- Project Management
- IT Management
- Strategy
- Data Center
- Service Delivery
- Team Management
- Leadership
- Project Delivery
- Managed Services
- Outsourcing
- System Deployment
- Itil
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