Surjya Narayana Panigrahi

WORK HISTORY

EDUCATION

ABOUT SURJYA NARAYANA PANIGRAHI

A seasoned IT leader with over 22 years of hands-on experience building, securing, and optimizing large-scale IT infrastructures. I specialize in aligning technology operations with core business objectives, driving efficiency through process discipline, automation, and strategic planning. My expertise spans IT operations management, security governance, service delivery, and digital transformation, with a consistent record of improving service levels, reducing costs, and leading high-performing teams. I am recognized for delivering robust, audit-ready IT environments and implementing future-focused solutions like RPA and AI to solve complex business challengesWork Profile:•Review & provide a strategic roadmap to enable business growth.•Managing the IT team by carrying out reviews and mentoring.•Managing the IT infra function within the business which will be responsible for all internal servers, desktops, network, telephony and Capacity planning and monitoring.•Preparing and executing business continuity plan that addresses current and future business needs•Ensuring the IT function delivers the highest standards of internal customer service•Overseeing and managing all internal IT projects•Creating and maintaining IT KPI targets to ensure strategy is on targetKey Achievements: Achieved higher customer satisfaction through setting up processes for quick solution of break down & queries. Reduced cost by 20% by optimizing services with business needs and thus helping in achieving forecasted growth. Migrated 1800 Lotus notes users to Office 365 mail for the ITC Agri business division. Presntly working on migration of server to cloud infrastructure. Delivered of key projects like POS migration, Server Health dashboard, CERTin data, Server hardening and migration to Office 365.Education:Awards2022 Bronze award for process Automation2018 I4I 1st Runners up2017 Most Significant business impact2013 Winner most valuable lead consultant