Sanjeev Kumar
Network specialist at HCLTech
- Role
- Network Specialist at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Sanjeev Kumar
Currently working as a Network Specialist in HCLTech. of working·… •Under…
Experience
Network Specialist
Sep 2024 — Present · Lucknow, IN
Under Verizon Business Shared Managed ServiceHandles proactive and reactive tickets and performedend-to-end troubleshooting of managed Global Verizon Business customers.Troubleshoot and managed diverse equipment and technologies, including Cisco Legacy Router, Switch and Access point, Cisco SD-WAN (Viptela, Meraki, CEdge), VNS(Virtual Network Function), VersaSDWAN Router and Juniper JUNOS Router.Diagnosed circuit issues and analyzing customerreports for problems such as downtime, intermittency, high latency, flapping, and low bandwidth.Performed Layer 1, Layer 2 and Layer 3troubleshooting.Engaged and open ticket with local exchange carriers to address issues on their network segments.Dispatch field technician and directed them steps of troubleshooting onsite.Replaced and configured defective router, BEAS Box, switch and access pointLayer 2 isolation on devices such as Ciena, Overture, Cisco and Fuiitsu.Conducted testing procedures such as RFC testing and Y-testing to isolate circuit issues and determine fault locations.Managed inbound technical calls, providing resolutions and required technical details.Coordinated with internal Verizon teams, bothtechnical and managerial, to gather and relay critical issue-resolution information.Access vManage and Versa Director for checking of edge devices\' status and configuration.Performed router I0S upgrade and password recoveryproceduresDecide, execute and recommend the next plan ofaction for the ongoing troubleshootingHandled escalations from customers and ensured timely resolutions.
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