Siddharth Shukla

About Siddharth Shukla

Aviation distribution professional with 3+ years of experience across airline supply, NDC order management, and API-driven post-booking servicing within OTA and airline environments.Currently working as Senior Associate – NDC Support, I operate at the intersection of airline operations and technology — managing and functionally validating NDC OrderCreate, OrderChange, and OrderCancel workflows across ticketing, reissuance, refunds, involuntary schedule changes, and repricing scenarios.My core strength lies in analyzing how NDC API workflows behave in real-world servicing conditions.I regularly work with:• NDC XML-based request and response structures• API error code analysis and transaction monitoring• Repricing logic and penalty recalculations• Fare rule discrepancies across NDC vs GDS channels• Failure pattern identification and escalation documentation• UAT validation of new NDC releases prior to production deploymentI collaborate closely with engineering, product, revenue management, and sales teams to diagnose OrderCreate and OrderChange failures, document reproducible scenarios, and ensure commercially aligned resolution of servicing defects.My previous experience at MakeMyTrip strengthened my understanding of airline distribution across GDS and direct API integrations — including fare validation, contract alignment, ADM prevention, and servicing escalation management — giving me strong comparative insight into how traditional GDS flows differ from modern NDC-based order management.I am actively upskilling in XML fundamentals, REST API testing, and structured NDC workflow validation.My long-term objective is to bridge airline domain expertise with technical validation capabilities — contributing to stable, scalable, and commercially optimized NDC implementations.Strong focus areas: Airline Distribution | IATA NDC Workflow Validation | Order Management | API Error Analysis | Functional QA | Airline Retailing

Experience

1. Senior Associate Ndc Support

   Air India Limited

   Sep 2025 — Present · Gurugram, IN

   Manage end-to-end NDC post-booking workflows including OrderCreate, OrderChange, OrderCancel, ticketing, reissuance, and refunds across OTA and B2B channels.*Perform structured validation of NDC XML request and response payloads to identify missing attributes, schema gaps, and business logic inconsistencies.*Analyze API error codes and transaction logs to diagnose servicing failures and support defect resolution with engineering and product teams.*Document reproducible technical scenarios for OrderCreate and OrderChange failures to accelerate root-cause analysis.*Validate repricing outcomes, penalty recalculations, and refund accuracy across NDC and GDS channels to prevent revenue leakage.*Assist in UAT testing of new NDC releases prior to production deployment, verifying functional behavior and transaction stability.*Monitor KPIs such as transaction success rate, payment failures, and servicing turnaround time to identify recurring technical gaps.*Act as SME for NDC escalations, bridging communication between operations, sales, and technology teams.

Education

• Chaudhary Charan Singh University (CCSU), Meerut

  Bachelor of Commerce - BCom, Business Administration, Management and Operations